Technique for assisting a user with information services at an information/call center
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United States of America Patent
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Mar 4, 2014
Grant Date -
Mar 17, 2011
app pub date -
Mar 8, 2010
filing date -
May 25, 2001
priority date (Note) -
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Abstract
A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
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