Techniques for help desk management

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8655713
APP PUB NO 20100106542A1
SERIAL NO

12259460

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Abstract

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Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user.

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Patent Owner(s)

Patent OwnerAddress
JPMORGAN CHASE BANK N A AS SUCCESSOR AGENT10 S DEARBORN FLOOR L2 CHICAGO IL 60603

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anderson, Eric Alpine, US 225 4641
Carter, Stephen R Spanish Fork, US 234 9248
Green, Tammy Anita Provo, US 13 726
Isaacson, Scott Alan Woodland Hills, US 35 619

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