Methods, systems and computer products for video calling and live help via IPTV
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United States of America Patent
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Feb 18, 2014
Grant Date -
Nov 21, 2013
app pub date -
Nov 6, 2012
filing date -
Jul 3, 2007
priority date (Note) -
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Abstract
Systems, methods and computer products for querying for an interactive assistant for communication over a network via the set-top box. Communications are initiated between a subscriber and an interactive assistant. A diagnostic data log is uploaded from the set-top box to the interactive assistant. Based on the communications between the subscriber an interactive assistant and the diagnostic data log, diagnostic protocols are executed within the set-top box to generate a diagnostic report. The interactive assistant provides feedback analytics via the set-top box based on the communications between the subscriber and the interactive assistant, the diagnostic data log and the diagnostic report. Firmware solutions are downloaded to the set-top box based on results from the diagnostic report.
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