Systems and methods for remotely troubleshooting a software problem occurring on a computing device
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United States of America Patent
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Feb 4, 2014
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N/A
app pub date -
Jan 19, 2011
filing date -
Jan 19, 2011
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Abstract
A computer-implemented method to remotely troubleshoot a software problem occurring on a first device. A connection is established by a second device with the first device. The second device extracts a first set of information from the first device. The second device provides a user interface via a display in order to receive a second set of information. The second device transmits the first set of information and the second set of information to a third device.
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