Integrated customer communications computer system and process for implementing same
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United States of America Patent
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Feb 4, 2014
Grant Date -
Jul 12, 2012
app pub date -
Oct 27, 2011
filing date -
Oct 27, 2010
priority date (Note) -
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Abstract
An integrated customer communications computer system is configured to provide outbound customer communications. The communications computer system generates documents associated with the communications in a predefined format, in real-time or in batch, by merging templates comprising static data received from a template repository, dynamic data received from at least one component of an account opening system, and static content for the templates received from a content repository. The communications computer system includes a communication manager, a plurality of transmission channels, an interface for managing the templates and the content, and a document repository. Various embodiments are described, including a computer implemented method of providing customer communications using an integrated customer communications component and/or module.
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