Method and system for hierarchy based contact routing

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United States of America Patent

PATENT NO 8588398
SERIAL NO

13208052

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Abstract

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Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.

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Patent Owner(s)

Patent OwnerAddress
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC201 EAST FOURTH STREET CINCINNATI OH 45202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Irwin, Scott Lake Mary, US 8 76
Korimilli, Kishore Sanford, US 3 20

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