System and method of managing calls at a call center
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United States of America Patent
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Nov 5, 2013
Grant Date -
May 24, 2007
app pub date -
Nov 4, 2005
filing date -
Nov 4, 2005
priority date (Note) -
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Abstract
The present disclosure is directed to a system and method to manage calls in a call center. The method includes receiving a call from a caller. The method also includes transmitting an estimated wait time to the caller. The method also includes prompting the caller with a wait option and a receive return call option. The method also includes prompting the caller with a schedule return call option when the caller selects the receive return call option.
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