Method and system for managing a quality process
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United States of America Patent
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Oct 8, 2013
Grant Date -
Jan 13, 2011
app pub date -
Jul 8, 2009
filing date -
Jul 8, 2009
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Abstract
Embodiments of the invention are directed to a computer-implemented method of performing a quality evaluation. The method may include selecting from a plurality of interaction recordings at least one interaction recording according to at least one KPI. The method may include associating a selected interaction recording with a predefined evaluation form, presenting interactions selected for evaluation to an evaluator and performing a predefined action based on a result of the evaluation.
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