System and method for real-time comparison of news events against directory assistance queries
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United States of America Patent
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Jul 9, 2013
Grant Date -
Feb 18, 2010
app pub date -
Jul 24, 2009
filing date -
Jul 24, 2008
priority date (Note) -
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Abstract
A system for responding to queries has an interface for receiving request communications from requesters. An agent platform is configured to receive the request communications and to provide replies to the requesters. A tracking module tracks the request communications and the replies and a news module tracks news events. A correlation module correlates increases in request communications relative to a first news event over a set time frame. An analysis module generates a search assistance routine based on the correlated increases in request communications relative to the first news events over a set time frame, where the search assistance routine is activated when a second news event is detected, similar to the first news event.
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