Delivery expert system, method and computer program product
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United States of America Patent
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Jun 11, 2013
Grant Date -
Jun 28, 2012
app pub date -
Mar 2, 2012
filing date -
Oct 29, 1996
priority date (Note) -
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Abstract
Embodiments disclosed herein can facilitate delivery of a document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon input conditions which may include a time-variable set of input conditions such as identifying non-business days and/or hours at the destination. The document can be a fax, an email, or a voice mail. The actions may include resubmitting the document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, identifying the destination as a technical problem, or a combination thereof.
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