Method and system for updating real-time data between intervals

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United States of America Patent

PATENT NO 8400948
APP PUB NO 20060159027A1
SERIAL NO

11038566

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Abstract

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A method for updating real-time data between intervals in a communication processing center, having a data source and a data collector, includes receiving, at the data collector, real-time data at intervals from a data source. The real-time data includes information on the availability of aspects of a communication network. The received real-time data is stored in a memory. The occurrence of a specified triggering event between the intervals is detected. The stored real-time data is updated based on information relating to the specified triggering event.

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Patent Owner(s)

  • ASPECT COMMUNICATIONS CORPORATION;ASPECT SOFTWARE, INC.;WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Owens, Robert Franklin, US 20 329

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