System and method for adaptive call management
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United States of America Patent
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Mar 12, 2013
Grant Date -
Apr 28, 2011
app pub date -
Oct 28, 2009
filing date -
Oct 28, 2009
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Abstract
A system for adaptive call management, comprising a network-connected call manager server and a call switching means coupled to the call manager server and adapted to deliver calls to a selected target via a plurality of media channels, wherein upon receipt of a call quality indicium from a call quality monitoring means associated a media channel, the call manager server selects a specific media channel, is disclosed.
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