System and method for improved directory assistance including re-dial feature
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United States of America Patent
Stats
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Dec 18, 2012
Grant Date -
Sep 24, 2009
app pub date -
Feb 9, 2009
filing date -
Feb 8, 2008
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.
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