Technique for continually assisting a user during an information assistance call
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United States of America Patent
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Oct 23, 2012
Grant Date -
Jan 5, 2012
app pub date -
Dec 28, 2010
filing date -
Apr 27, 2005
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call.
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