System and method for processing and routing incoming calls to a communication assistance system
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United States of America Patent
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Aug 28, 2012
Grant Date -
Jul 7, 2005
app pub date -
Dec 29, 2003
filing date -
Dec 29, 2003
priority date (Note) -
Expired
status (Latency Note)
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Abstract
The present invention is a call routing system for use in directory assistance. The call routing system employs a primary call routing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems.
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