System and method for dispatching field technicians based on locations of virtual warehouses
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United States of America Patent
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Jul 10, 2012
Grant Date -
Jun 17, 2010
app pub date -
Dec 11, 2008
filing date -
Dec 11, 2008
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is also disclosed.
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