Method, apparatus and system for capturing and analyzing interaction based content
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United States of America Patent
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Jun 19, 2012
Grant Date -
Aug 25, 2011
app pub date -
May 2, 2011
filing date -
Jul 14, 2004
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Abstract
An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
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