Automated performance monitoring for contact management system
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United States of America Patent
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Jun 12, 2012
Grant Date -
May 17, 2007
app pub date -
Nov 14, 2005
filing date -
Nov 14, 2005
priority date (Note) -
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Abstract
The computer-implemented method includes automatically determining typical behavior pertaining to at least one system parameter of a contact management system. The typical behavior is determined from performance data of the contact management system captured over a first predetermined time period. A deviation from the typical behavior of at least one system parameter of the contact management system is automatically reported.
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