System and method for providing call-back options
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United States of America Patent
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Apr 10, 2012
Issued Date -
N/A
app pub date -
Apr 12, 2004
filing date -
Dec 2, 2003
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.
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