Apparatus and method for managing a network
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United States of America Patent
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Oct 25, 2011
Grant Date -
Mar 4, 2010
app pub date -
Aug 26, 2008
filing date -
Aug 26, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.
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