IP ACD using buffer server
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United States of America Patent
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Sep 27, 2011
Grant Date -
Aug 25, 2005
app pub date -
Jan 20, 2004
filing date -
Jan 20, 2004
priority date (Note) -
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Abstract
A method and apparatus are provided for routing a call within an automatic contact distributor. The method includes the steps of transferring control of the call to a buffer server, setting up a call connection between an agent of the automatic call distributor and a client of the automatic call distributor through the buffer server, re-addressing SIP messages received by the buffer server from the agent and forwarding the re-addressed SIP messages to the client and re-addressing SIP messages received from the client and forwarding the re-addressed SIP messages to the agent.
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