Maintenance support for high priority customers
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Apr 19, 2011
Grant Date -
Jul 3, 2008
app pub date -
Mar 18, 2008
filing date -
Dec 29, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least anyone of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.
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