Informing troubleshooting sessions with device data
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United States of America Patent
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Feb 15, 2011
Grant Date -
Nov 27, 2008
app pub date -
May 23, 2007
filing date -
May 23, 2007
priority date (Note) -
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Abstract
A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.
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