Real time meeting setup service
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United States of America Patent
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Jan 11, 2011
Grant Date -
Feb 15, 2007
app pub date -
Aug 5, 2005
filing date -
Aug 5, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer and the representative based upon the availability of the representative, and storing the meeting. A measure of availability for the representative can be determined according to the context information and a rating for the customer can be determined. A determination that the representative is not available can be overridden according to the measure of availability for the representative and the rating for the customer.
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