Method of tracking e-mail handling by a remote agent of an automatic contact distributor
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United States of America Patent
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Dec 14, 2010
Grant Date -
May 4, 2006
app pub date -
Nov 3, 2004
filing date -
Nov 3, 2004
priority date (Note) -
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Abstract
A method and apparatus are provided for monitoring a time that an agent of an organization spends responding to an e-mail directed to the organization. The method includes the steps of downloading the e-mail and a monitoring servlet to the agent of the organization and the servlet automatically measuring and reporting to a server of the organization an elapsed time that the agent spends on the e-mail.
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