System for managing business processes through a plurality of distinct input channels
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United States of America Patent
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Aug 10, 2010
Grant Date -
Jan 19, 2006
app pub date -
Sep 9, 2004
filing date -
Jun 17, 2004
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Abstract
A system is described for managing business processes through a plurality of distinct input channels, wherein the processes have a number of consecutive process phases. The system comprises a process management module which is configured to receive requests from a customer through any one of the input channels and to execute on the basis of these requests a business process. The system uses a process definition database for storing process definitions of each of the business processes and the process phases used therein. An interface module handles the communication between the input channels and the process management module, wherein a session service in the interface module stores session information about a particular one of the plurality of input channels through which a given request for executing a process phase was received.
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