Agent registration and bidding system
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United States of America Patent
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Aug 10, 2010
Grant Date -
Jan 13, 2005
app pub date -
Jul 9, 2003
filing date -
Jul 9, 2003
priority date (Note) -
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Abstract
A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
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