Method and system for scheduling a customer service callback
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United States of America Patent
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Jul 20, 2010
Grant Date -
Jul 27, 2006
app pub date -
Oct 8, 2003
filing date -
Oct 8, 2003
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system for scheduling a callback time for customer service. The system calculates estimated handling resources for a customer interaction system (14) and forecasts a customer service transaction workload for the estimated handling resources of the customer interaction system (14). The system then determines the scheduled callback time based upon the estimated handling resources and the forecasted customer service transaction workload.
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