System and method for performing diagnostics for a customer IRD in a satellite television system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jun 15, 2010
Issued Date -
N/A
app pub date -
Jul 13, 2004
filing date -
Jul 13, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An IRD is provided with expanded self-test capabilities, both hardware and software, that will provide standardized and more precise diagnostics. The IRD runs a sequence of tests to determine the fitness of the IRD and the health of the ODU. As the tests are completed, the results are displayed on-screen and written to a report. If a test fails, the appropriate remedial action such as “reset to factory default settings”, “service call” or “replace IRD, access card, modem, ODU” is also written to the report. The IRD appends the test report to a header message and forwards it to the service provider. The satellite service provider archives the report, modifies the header message to provide customer contact information and the responsible dealer, and forwards the file to the service dealer. To improve service and accountability, the dealer may send an acknowledgement back to the service provider and customer.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully