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United States of America Patent
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Jun 15, 2010
Grant Date -
Apr 29, 2004
app pub date -
Oct 23, 2002
filing date -
Oct 23, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus for providing agent assistance to a client visiting a website of an organization. The method includes the steps of collecting contact information about the visit to the website by the client and connecting the client with an agent of the organization when the collected contact information exceeds a predetermined criterion.
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