System and method for transmitting critical communications to a plurality of communication recipients
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United States of America Patent
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Nov 3, 2009
Grant Date -
N/A
app pub date -
Jul 8, 2005
filing date -
Jul 8, 2005
priority date (Note) -
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Abstract
A system and method are provided that deliver critical communications to a plurality of recipients, on demand, at any time and nearly anywhere. A server receives input from a client interface that defines the communication, recipient information, and broadcast information. The system contacts pre-selected groups of recipients according to client-defined hunt group. One or more different media platforms may be used for client and recipient interfaces. Text-to-speech and speech recognition technologies further broaden the usability of the system and permit over-dial or web provisioning. Recipients may be selectively transferred to a contact center or a conference bridge with other recipients in response to the communication. Access levels and user permissions may be client defined to structure the system for a client's organizational needs.
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