System and method for analyzing outbound calling campaigns
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United States of America Patent
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Jun 30, 2009
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N/A
app pub date -
Sep 16, 2004
filing date -
Sep 16, 2004
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Abstract
A system and method for analyzing calling campaigns uses human call monitors that listen to calls initiated by an automated calling system. In one embodiment, the call monitors listen to calls as they are initiated by the system. In another embodiment, the calls are recorded for subsequent review by the call monitors. The monitors review the calls according to predefined criteria for assessing the accuracy of the automated calling system. Data is collected from the calling system and the monitors for the calculation of actual calling system success rates.
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