Apparatus and method for intelligent call routing and call return

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7499536
APP PUB NO 20050031114A1
SERIAL NO

10936553

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling party to one of the service network locations, determining a location of the calling party by searching a Number Plan Area (NPA) table to determine an NPA of the calling number of the calling party, identifying one of the service network locations for receiving the service call request, and identifying routing information for routing the service call request to the receiving service network location, and completing the service call request to the receiving service network location.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
AT&T LABS INCAUSTIN TX

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boeckman, Michael W Austin , US 18 1035
Plunkett, William E Apex , US 4 139

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