Contact identifier for message types
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United States of America Patent
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Dec 2, 2008
Grant Date -
Jun 17, 2004
app pub date -
Dec 16, 2002
filing date -
Dec 16, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.
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