System and method for remote servicing of in-field product
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United States of America Patent
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Jun 3, 2008
Issued Date -
N/A
app pub date -
Dec 29, 1999
filing date -
Dec 29, 1999
priority date (Note) -
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Abstract
A system and method for remote servicing of an in-field product at a customer site. The remote servicing system includes a portable service interface, typically a laptop computer, which is utilized to connect a remote servicing on-line center with the in-field produce, such as a medical image scanner. The portable service interface includes software not resident with the in-field product to permit such servicing functions as diagnostic evaluations of the in-field product, as well as downloading configuration files, original source files, protocols and other software from the on-line center through the portable service interface at the customer site. The field engineer or other operator is able to provide service functions to in-field products that are not networked or are not readily networked with the on-line center and that do not have the on-line center connecting software resident on the portable service interface.
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