System and method for integrated customer management
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United States of America Patent
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Sep 11, 2007
Grant Date -
N/A
app pub date -
Sep 15, 2005
filing date -
Dec 30, 1999
priority date (Note) -
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Abstract
An automated system and method for customer management deploys customer databases to profile customer service requests for distribution to appropriately assigned agent representatives. The representatives adopt particular roles according to customer care volume, inquiry type, time of day and other customer management needs. Consumer profiles may be accessed in real time to combine customer care events with cross-selling and other promotions related to the consumer's transaction history and other factors.
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