System and method for monitoring and diagnosis of point of sale devices having intelligent hardware
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United States of America Patent
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Jun 19, 2007
Grant Date -
Jan 13, 2005
app pub date -
May 10, 2004
filing date -
Jun 9, 2003
priority date (Note) -
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Abstract
A point-of-sale ('POS') system includes POS devices and associated monitoring and diagnostic applications. POS peripherals in a POS device include data memory for storing device configuration and status information. A diagnostic application installed in the POS device monitors and diagnoses the POS device. The diagnostic application monitors the interactions between hardware in the POS device and applications that interface with the hardware. The diagnostic applications analyze these interactions, the configuration and status information and any logs it creates to provide diagnostic information. The POS device also includes several interfaces to access the diagnostic application.
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