Media translator for transaction processing system
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United States of America Patent
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Jun 6, 2006
Grant Date -
Mar 25, 2004
app pub date -
Sep 24, 2002
filing date -
Sep 24, 2002
priority date (Note) -
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status (Latency Note)
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Abstract
A media handler is used in a transaction processing system, where the system is configured to route incoming calls from callers to agents associated with the transaction processing system, and the incoming calls are based on voice-mode communication and text-mode communication. The media handler includes a media translator operatively incorporated into the transaction processing system and configured to facilitate translation between the voice-mode communication and the text-mode communication. An agent preference setting is selectable by the agent between a voice-mode and a text-mode. Also included is a speech recognition unit configured to convert the voice-mode communication to the text-mode communication and a speech synthesizer configured to convert the text-mode communication to the voice-mode communication.
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