Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications (CSTA)
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United States of America Patent
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Jan 10, 2006
Grant Date -
Dec 12, 2002
app pub date -
May 23, 2001
filing date -
May 23, 2001
priority date (Note) -
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Abstract
Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX property pages to collect and display statistics and diagnostics. According to the preferred embodiment, Active X properties, methods, events, and pages are used to access all of the events and services provided by the CSTA protocols. Common paradigms such as Invoke—ID and timers are built in to the interface.
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