Call processing system with call screening

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United States of America Patent

PATENT NO 6975708
SERIAL NO

09573901

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

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Patent Owner(s)

Patent OwnerAddress
CONVERGYS CUSTOMER MANAGEMENT DELAWARE LLC201 EAST FOURTH STREET CINCINNATI OH 45202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Scherer, Gordon F Westerville, OH 14 1150

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