Method and apparatus for retrieving service task lists from remotely located medical diagnostic systems and inputting such data into specific locations on a table
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United States of America Patent
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Dec 14, 2004
Issued Date -
N/A
app pub date -
Nov 26, 1999
filing date -
Nov 25, 1998
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A central service facility is connected via a network and a uniform service interactive platform to a multiplicity of remotely located diagnostic systems. The diagnostic system is programmed to provide the equipment user with the ability to create an electronic list of non-urgent service tasks to be performed by a field engineer. The task list is transmitted from the diagnostic system to the service center via the network. The service center subsequently transmits the task list to the assigned field engineer via the same network or via any other available communications channel, e.g., a facsimile or wireless communication. Preferably, the task list is provided to the field engineer prior to an on-site visit based upon a call schedule.
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