Method and system for monitoring service quality in a restaurant
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 26, 2004
Grant Date -
Aug 21, 2003
app pub date -
Dec 13, 2000
filing date -
Dec 13, 2000
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and system for monitoring service quality in a restaurant are disclosed. Multiple sensor modules are installed at each table of a restaurant for detecting restaurant customer service related information. The detected restaurant customer service related information is transmitted, preferably, over-the-air to a central computer unit having a receiver for receiving the detected restaurant customer service related information transmitted by the sensor modules over-the-air. A display monitor, coupled to the central computer unit, can be utilized to display the detected restaurant customer service related information received by the receiver to a restaurant manager in a real-time basis regardless of whether the restaurant manager is present at the restaurant or at a remote location.
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