Method and system for processing a telephone call
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United States of America Patent
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Apr 20, 2004
Issued Date -
N/A
app pub date -
Oct 11, 2001
filing date -
Dec 23, 1998
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
The invention discloses a method and system for processing a telephone call to an on-line subscriber, when the subscriber telephone line is busy as a result of the on-line connection. The incoming call is forwarded to a server, where the calling station is given an option to leave a recorded message and particulars of the call (date and time) and calling station (telephone number and caller identification) are stored in a call-back list server. The system sends an alerting message to the data terminal of the on-line subscriber, where an icon, representing calls stored in the call-back list, is displayed to the subscriber. The subscriber may review particulars of calls stored in the call-back list and may return calls while remaining on-line using Internet telephony, or by other means, such as a TAPI interface. The subscriber may also review or retrieve stored messages in the voice-mail server while remaining on-line.
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