Consultation business support system
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United States of America Patent
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-
Mar 9, 2004
Grant Date -
N/A
app pub date -
Jan 28, 2002
filing date -
Jul 29, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A consultation business support system enables the expedition of administrative affairs of an insurance company by selecting optional information items and responding to a customer encountering a vehicular accident or trouble in accordance with the inquiry from the customer by referring to guiding procedure sequentially displayed on a display. Suitable optional items, so that the desired consultation service for resolving the problems can be swiftly and effectively fulfilled. When reception of a notice of the vehicular accident or trouble from the customer, the connected customer is verified by using a customer registration database, and the location of the vehicular accident or trouble is identified by using a digital map so as to search and appoint a suitable road service agent to deal with the vehicular accident or trouble affairs.
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