Bus interface for automatic call distributor
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United States of America Patent
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Jun 3, 2003
Grant Date -
N/A
app pub date -
Dec 10, 1999
filing date -
Dec 10, 1999
priority date (Note) -
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Abstract
An automatic call distribution system includes an automatic call distribution network, a plurality of network terminations interconnectable with the automatic call distribution network using a first bus protocol, and an interface which is interconnectable with one of the first network terminations using the first bus protocol. The interface is operable for interfacing between the first bus protocol and a second bus protocol different than the first bus protocol, and a network termination functional module is interconnectable with the interface using the second bus protocol. An automatic call distributor interconnectable with a network termination using a first bus protocol is used by a method that includes the steps of coupling a bus converter with the network termination using the first bus protocol and coupling a network termination functional module with the bus converter using a second bus protocol different than the first bus protocol. The bus converter is operable for converting between the first bus protocol and the second bus protocol.
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