Telemanagement system with single point of entry
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United States of America Patent
Stats
-
Jan 7, 2003
Grant Date -
May 9, 2002
app pub date -
Sep 24, 2001
filing date -
Oct 30, 1998
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A telecommunication management system drawn to processing communication between a client application single user interface, a master database, and a PBX and adjunct system, comprising connecting to the client application single user interface through a first communication channel; registering a client application; adding a second communication channel; subscribing to one or more message events from a sender; reading and posting the subscribed one or more message events; and disconnecting from the client application single user interface. The step of reading and posting a message event comprises retrieving a message packet from a message queue; checking the message packet for a specific destination; if there is no specific destination, looking up all attached application handles for the type of message in the packet and for each attached handle, forwarding the message; if there is a specific destination, finding the specific destination application handle entry, forwarding the message to the specified destination, and sending an acknowledgment packet back to the sender.
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