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Abstract

An article of manufacture including a computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database. The software including code for: creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database; collecting SMDR data from the PBX switch and converting the data to CDR data based on the information in the master database; generating a plurality of call accounting reports based on the CDR data and the information in the master database; generating a plurality of call accounting queries based on the CDR data and the information in the database; providing a single user interface for entering data into the master database and at least one PBX and adjunct system databases, and for requesting call accounting reports and queries; processing communications between the master database, and at least one PBX and adjunct system databases through the single user interface; and synchronizing the entry of the same data into each of the master database and at least one PBX and adjunct system databases through the single user interface. Also provided is a storage device embodying a program of instructions to perform method steps for converting a record of a phone call collected from a PBX switch to 10 digits.

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First Claim