Telemanagement system with single point of entry
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United States of America Patent
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Sep 3, 2002
Issued Date -
N/A
app pub date -
Sep 24, 2001
filing date -
Oct 30, 1998
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A telecommunications management system that deploys a single-point-of-entry and synchronous database system. In addition to controlling commonly used PBX systems, the management system controls adjunct systems such as voice mail and 911 emergency systems by synchronizing the entry of data for a user from a telephone system into a master database for a single data record. The system also includes global synchronization in which a record-by-record comparison of the master database with the entries found in the telephone or adjunct system, or visa versa, is made. If the record is found, then the properties are updated with the information form either the master database or the telephone or adjunct system. The system includes the feature of synchronizing without update, which allows the user to see exactly what the manger will do to complete synchronization prior to synchronization taking place.
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