Advanced interactive voice response service node

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6427002
APP PUB NO 20010046278A1
SERIAL NO

09073880

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A next generation service node (NGSN) for providing advanced interactive voice response (IVR) services within a telecommunications network. The NGSN includes intelligent peripherals implemented as network audio servers, and application servers which execute customer application files to perform IVR services. The NGSN provides reliability through redundancy of application servers, including automatic application server failover within a node, and automatic node failover between NGSNs. The NGSN features include modular software and hardware architecture with internal function encapsulation. This allows multiple vendors products to be used and provides a common signaling interface to be used to any switch network. Other NGSN features include an open systems architecture with improved scaleability and increased application processing capability.

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Patent Owner(s)

Patent OwnerAddress
VERIZON PATENT AND LICENSING INCONE VERIZON WAY BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Campbell, Jeffrey W Monument, CO 4 71
Fly, Henry N Colorado Springs, CO 1 59
Holmes, Allen Colorado Springs, CO 9 615
Hutton, Daniel Elbert, CO 10 411
Moldenhauer, Judy A Colorado Springs, CO 3 233
Santa, Phyllis D Larkspur, CO 5 348

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