Telephone transaction support system and telephone call connection control system
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United States of America Patent
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May 28, 2002
Grant Date -
N/A
app pub date -
Mar 20, 1997
filing date -
Jun 14, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A telephone transaction support system includes a customer information registration unit for registering information regarding a customer in a database, the information being obtained in a conversation with the customer over a telephone, a feature analyzing unit for analyzing a feature of a voice corresponding to a predetermined word obtained in the conversation with the customer over the telephone, and a password information registration unit for registering information-obtained by the feature analyzing unit as password information in the database, the password information corresponding to the customer in the database. The information regarding the customer for which a transaction over the telephone should be allowed and the password information for the customer can be registered over the telephone.
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